FAQs

Grailz Club Products

All GC items are covered by a 30-day free returns policy from the day the order was received.

GRAILZ CLUB (GC) warrants the items and accessories contained in the original packaging against defects in material and workmanship when used in accordance with the user manuals and technical specifications and other published recommendations on the Product and provided that they occur within THIRTY (30) DAYS from the date of initial purchase by the end user ("Warranty Period").

You may request this warranty in a country other than the country of purchase. The Warranty does not entitle you to replacements for lost or stolen items.

The Pregame Mind Mules run small, we recommend ordering 2 sizes up for optimal comfort.

They were originally made for indoor or court pregame wear. Although, they are breathable, lightweight enough and cushioned for all-day walking too.

Yes, the Pregame Mind Mules come with the logo on. Unfortunately, we can not display it on GC for specific reasons.

Orders are carefully packed and prepared for shipment within 1–2 business days. During peak seasons, processing may take slightly longer, but we’ll always keep you informed.

Estimated Delivery Times

USA: 5–8 business days
UK: 4–8 business days
Europe: 5-8 business days
Canada: 8–10 business days
Australia: 5–8 business days
GCC countries: 7–10 business days
Rest of World: 5–10 business days

Please note: customs checks, holidays, or weather conditions can occasionally affect delivery schedules.

Once your order is shipped, we will provide you with a tracking number via email.

For more information about shipping, please visit our Shipping Policy.

At Grailz Club, your satisfaction means everything to us. If you have any further questions or concerns about your order, please contact our customer support team at help@grailzclub.com

Warm regards,

Michael R.
Grailz Club Founder

If you're not happy with your purchase, please contact our customer support here.

We offer easy returns and exchanges to ensure you have a positive experience with us.

Please refer to our Return Policy for detailed instructions.

All prices are subject to change. We apologize, but from time to time errors take place with inputting pricing data. If there is a mistake in pricing or any other information displayed on our website, we reserve the right to correct it without obligation.

Shipping & Orders

Order Processing

Orders are typically processed and shipped within 1-3 business days.

You will receive an order confirmation when your order has been placed. Please verify:

order details, customer information, shipping address

If there is an issue, please contact our customer support at support@grailzclub.com

Shipping

You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number. Please double check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.

Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to help@grailzclub.com

Estimated Delivery Times

USA: 5–8 business days
UK: 4–8 business days
Europe: 5-8 business days
Canada: 8–10 business days
Australia: 5–8 business days
GCC countries: 7–10 business days
Rest of World: 5–10 business days

For more information about shipping, please visit our Shipping Policy.

We have inventory ready to be shipped in warehouses all across the globe: United States, Portugal & China.

First of all, please check that our emails did not land in your spam/junk folder. If you think you've entered the wrong address, please email us at support@grailzclub.com and we'll update your details.

Once your order is shipped, you will receive a confirmation email (or text) that contains your tracking number.

You can use this tracking number either HERE or on an external international tracking website such as https://www.17track.net/ to track your package in real-time, for your peace of mind.

If you did not receive your confirmation email (or text) within 5 business days after placing your order, please send our customer support a message at help@grailzclub.com and we'll sort this out.

We use secure, third-party payment gateways to process your payments. We do not retain your credit card information during or after the transaction.

If you choose to save your card information, your credit card details will be tokenized, encrypted, and stored securely by the third-party gateway, and will be submitted directly to your bank for authorisation.

We accept payments by Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Union Pay, Shop Pay, Klarna & PayPal.

We aim to process your refund within 14 business days after receiving your return at our warehouse.

Once your refund is issued, you’ll receive an email notification. Please note, it may take up to 5 additional business days for the funds to appear in your account, depending on your bank’s processing time.

If you haven’t received the refund after 5 business days, we recommend contacting your bank directly.

If you want to change or cancel your order, please get in touch with us as soon as you can after ordering. We can typically process changes and cancellations within 3 hours of you placing your order, if your package isn't in transit yet.

For details, please email us at help@grailzclub.com